Solutions for a Challenging Time
Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we have ship to home and curbside pick up options to help you shop safely. Shop online and contact us with any questions about our products or our policies.
Online Shopping Delivery Options
We are now offering curbside pickup and drop off for any sale or service bike or online order. Once you've placed an online order, we willl arrange a time to provide contactless pickup of your order. Curbside pick-ups will take up to 48-72 hours to process and be ready for pickup. If you are purchasing a new bike, we encourage you to visit our stores so we can accurately fit you and help you purchase the perfect bike. If you decide to order a new bike online please be aware that it may take 2-5 days for your bike to be ready for pick up if it shows in stock in the catalog. If a bike is listed as "in our warehouse", it may take 1-3 weeks for it to be available for pick up.
Ship To Home
Many bikes and accessories can be delivered directly to your home. We offer free ground shipping on orders of $99+. Due to an increase of online orders, orders will take up to 72 hours to process. While we are striving to keep our inventory as current as possible, some items may show in stock but are not available. Once you place an order, we will confirm that your order has been placed and items are in stock within 72 hours.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: We've modified our business hours temporarily for the well being of our team.
- Tuesday - Friday: 11 PM - 7PM
- Saturday: 10 AM - 6 PM
- Sunday: 11 AM - 4 PM
- Monday: CLOSED
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services, however we are limiting bike service to essential needs only. Our service center will resume full services as soon as possible. If you need major repairs, please call ahead and speak to a mechanic.
- Reston Service Dept: (703) 689-2671
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes. Please read our "Returns" information located on the Shipping & Policies page. Your satisfaction is our priority.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bike can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 2-5 days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Most products we sell come with a 30 day satisfaction guarantee. Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: Do you offer home delivery?
A: No, not at this time.
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Thoroughly disinfecting every product and package before curbside pickup or local home delivery
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home